We tend to receive the same questions at Recharge Fitness so we have included a handful of these below. Customers often ask about our gym dumbbells, delivery timelines, future gym equipment plans. If your question isn't listed, please use the live chat or send us an email, we'd be happy to help.
Frequently asked questions
When will my order be ready?
This does depend on what you have bought. We generally have two types of order:
Can I collect my order to avoid delivery fees?
Yes! Delivery of gym equipment can be expensive, especially if you are ordering heavy weights. At the current point in time, we do support collections. Our head office and warehouse is: Recharge Fitness, Unit 1.6 Andoversford Industrial Estate. Andoversford. Gloucestershire. GL54 4LB.
What are Recharge Fitness dumbbells made out of?
Good question. We supply solid cast hex dumbbells, these are then encased in rubber to protect you, your floor and the weights themselves. The handles are solid metal chrome which has contours, to help provide a sturdy, steady grip.
How are shipping costs calculated?
Great question. Generally speaking shipping costs are based on total weight. There a few exceptions with 'ugly freight' - this is the unusually shaped items that logistics firms don't love taking.
My question isn't listed, what can I do?
We'd love to hear it and to help, just send an email to firstname.lastname@example.org or get in touch via social.
How do I change my shipping address?
These things happen, it's no problem. Just send an email to email@example.com quoting your order number from the email address used to make your order, let us know your prefered address and providing it isn't already in transit, we'll be able to get this updated.
What if i want to cancel my order?
Obviously we'd like to keep your customer, however, if you want to cancel we can offer a refund. As a part of our t's and c's we maybe need to keep the delivery depending on where we are in the delivery cycle and give you a full refund on the goods.
Have the barbells been properly load tested?
All of our bars have been tested thoroughly in the factory. This stress testing is an important safety measure, our maximum weight recommendations are based around safety. In fact we have tested these at higher levels but it's important we lean on the side of caution.
What is your returns policy?
We proivde a standard returns policy. Online buyers have rights and we will absolutely cater for these. In short, you have 14 days to cancel (a cooling off period) once the goods are received, then a further 14 days to return the goods to us at your expense. The returns need to be as new. You will get a refund on your items but shall be liable for shipping costs as per our t's and c's.
I can't find the products I'm looking for?
If you are struggling to find the products you are looking for, let us know. Try using the filters on the shop to narrow down your search, if you find the product but it isn't buyable, it will likely be out of stock (and should say so), worst case we simply don't stock what you're after. With that said, if we get regular requests for certain products, we will look into the prospect of expanding our offering, so do let us know.
Who is Recharge Fitness for?
Our customes are a mixed bunch with a common interest in improving physical condition. Our b2b customers include gyms, crossfit studios, bootcamp providers, a couple of high profile sports teams, and other gym equipment brands who sell our products. Roughly 75% of our business is the general public including sports stars, TV personalities, fitness models, gym fantatics and those just looking to lose a bit of weight. It's a mixed bag. If you're looking for good quality equipment from a brand who are trying to make a positive difference and create a real fitness community, we hope Recharge are perfect for you.